Contact us
A real person reads both of these. Tell us what you were doing and what happened — a screenshot or a campaign name saves a round trip.
Product, billing and refunds
Anything about how the service works, a payment, an invoice, or a refund. Write from the address on your account and we can look it up straight away. We reply within one working day, usually sooner.
[email protected]Privacy and data requests
Access, correction, deletion, or a question about what we store. These carry a statutory clock, so they get their own inbox rather than sitting behind a support queue.
[email protected]The business behind the service
BatchPin is operated by Yassine Bouchama, sole trader.
21 Rue Jbala, Quartier Nahj El Amir, MoroccoPayments are taken by Polar, our merchant of record, which is the name that appears on your statement. Invoices and card details live with them — see the refund policy.
Before you write, the blog and the free tools answer most questions about pin sizes, posting rates and keywords.